The Campbell Group of Grand Rapids, Michigan, chose CSR24 primarily for its ability to generate Certificates of Insurance online. As one of the largest agencies in the Grand Rapids area, the Campbell Group has more than 4,000 Commercial Lines accounts. Many of these accounts are high-volume certificate users. The results are easily measurable - The Campbell Group had more than 1600 online certificate transactions in the month of October 2003 alone!

According to Tammy DeJong of the Campbell Group, "Our customers love the convenience of servicing themselves. It is not only our larger commercial accounts that have benefited from CSR24, many of our medium-sized accounts issue their own certificates as well. Our agency staff also issue certificates online through CSR24. This not only saves us the expense of paper and postage, CSR24 also enables us to work more efficiently.”

The Campbell Group takes prides in utilizing the most up-to-date technologies and resources available to insure the success of their clients' businesses, as well as their own. CSR24 has delivered significant benefits to the Campbell Group - increased customer satisfaction as well as more cost-effective processes.