The Rigg Darlington Group, Inc., of Exton, PA wanted a vehicle through which their customers could always talk to a live person, 24 hours a day, 7 days a week. After seeing CSR24 at an AMS Users' Group Conference, Rick Hartfield of Rigg Darlington determined that CSR24 would provide the capability they needed.

"Our agency has been able to provide a higher level of service to our VIP commercial customers," notes Hartfield. "Our VIP accounts are heavy certificate users and enjoy the benefits of CSR24 - primarily issuing Certificates of Insurance on their own." Rigg Darlington works hard to keep their customers happy and therefore, enjoys a very high retention rate. They feel the 24/7 service with CSR24 is an important key to helping them retain valuable customers.

Producers at Rigg Darlington also present the CSR24 service as a value-add to potential accounts. Rigg Darlington highlights their ability to service better than the competition instead of making the sale about price. They create relationships with their customers and CSR24 enables them to provide a unique level of responsiveness and caring to promote those relationships.