There is no better way to do business today, for routine transactions, information, policy change requests, initial loss reporting, certificates of insurance, auto ID cards and even quotes, than on the Internet. Banks used ATMs and online banking to move routine transactions to their customers for both convenience and cost savings, now the insurance industry can use the Internet to do the same thing.

With a business dating back to 1896, Trissel Graham & Toole of Davenport, IA, a prominent Midwest agency and a member of The Council of Insurance Agents and Brokers, recognized the potential of 24/7 customer service and how it could be applied to their business. Industry studies emerged and confirmed the consumers desire for improved access to their agency and to their insurance information. To address this emerging trend, Trissel Graham & Toole selected CSR24 as their 24/7 service solution. Deanna Schwab, Vice President of Trissel Graham & Toole comments, "Our customers really appreciate the 'value-added service' of CSR24. More and more customers expect internet access to their records and CSR24 provides that and more!"

CSR24’s access to policy information enables customers to service themselves with activities including request changes to policies (drivers, coverage, vehicle adds/deletes, etc.), request - and print or fax - insurance forms that reflect current policy coverage, (auto ID cards, certificates of insurance, etc.), query new or additional coverage or products, check the status of policy changes, and more. Schwab notes, “Additionally, customers have the choice of using a telephone or their computer, allowing us to respond to the 24/7 need of our entire customer base, those with computers and those without. “

This 24/7 access to insurance information allows Trissel Graham & Toole's customers to handle transactions when they want and the customer controls the processing of the transaction--two things the customer likes. The agency is still there to help with any questions or problems and with more time to handle the other items requiring insurance knowledge and expertise.